Frequently Asked Questions
If you have a question about your order, delivery, or a piece of jewellery, you may find the answer below.
If not, feel free to get in touch — I’ll be happy to help.
DELIVERY
Each product has an estimated delivery time, however please do not hesitate to contact me if you require a piece of jewellery quicker and I will do my best to help.
Please see my delivery policy for more information.
Returns
Yes. If you buy a present and it doesn't fit or they don't like it, then please see my returns policy for further information. Bespoke pieces are exempt from returns.
I hope you love your jewellery, but in the unfortunate event that you do need to return it, just get in touch and I'll guide you through the process. The jewellery must not be worn, altered or damaged.
Please see the returns policy for more information.
Bespoke pieces are exempt from returns. Please see my returns policy or get in touch for more information.
Sizing Guides
Read about how to measure your finger here in my Ring Size Guide
Yes, please take a look at my necklace size guide here.
About your Jewellery
Yes, if jewellery is over the minimum weight then it has to be hallmarked under UK law, find out more here.
Good question, check out my guide on how to care for your jewellery
Still have a question
If you can't find what you're looking for, feel free to get in touch - I'll be happy to help.